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The inefficiencies are beyond mind boggling. Having experienced the Sullivan County outages, I’ll expose another extremely frustrating aspect of NYSEG...

I have been patiently waiting for pole only service by NYSEG since May 2018. The request has been nothing short of a nightmare to get processed. Not terribly complicated bc neighbor on either side has pole and services.

Already an existing customer at another location, I am familiar with new electric service process. Those two things should work in my favor. Yet, even knowledge of process has precluded NYSEG to act upon my request, leaving aside the inefficiency of multiple staff working on same. We all know there is only one outcome from that; fragmented information and no coordination = completely inefficient. I have spoken with at least 6 different staff in same department. Each time it’s as if I’ve never spoken of matter prior.

Despite a completed application submitted June 2018, my diligence to additionally include helpful information and documents; section, block, lot and a copy of my personal property survey, NYSEG has done nothing to facilitate request. They claim it necessitated, and they conducted, field visit by engineering and planning in July 2018.

Exhaustive follow up and I learn yesterday they cannot find any documentation of field visit from July 2018. Tho they insist it was completed. So it appears they must repeat entire process supposedly completed over a year ago. This is the very short version of “story”.

With all of that in mind, perhaps existing work flow processes and use of technology can be utilized to create efficiencies. It’s not too difficult to create work flow and organizational charts while automating practices that can be done more efficiently using technology. It is 2019.

Maybe rate payers wouldn’t mind a nominal increase if we saw results. To throw more money at a company with documented inefficiencies in every aspect of daily operations as well as their mission of emergency preparedness in crisis situations simply makes no sense. Just saying....