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Thousands without power in Pike, Wayne

August 28, 2011

PPL Electric Utilitiesreports power outages caused by Hurricane Irene damage in nearly every county of its 29-county service territory and more than 200,000 customers affected across its system in central and eastern Pennsylvania. More than 9,600 are without power in Wayne County and more than 2,500 are without power in Pike County.

Estimated restoration times for specific areas have not yet been established, as PPL Electric Utilities continues to assess the full scope of storm damage. Rain and high winds may continue into the afternoon, which could cause additional outages.

Storm cleanup will take generally take up to four or five days to complete restoration, depending on the area. More specific restoration estimates will be provided as the assessment process is completed and individual jobs are dispatched.

Outages will be dispatched today based on the number of customers affected by the case, with priority given to any trouble affecting public health and safety facilities.
"We will work as quickly and safely as possible to restore power to our customers," said Gregory Dudkin, senior vice president, operations, PPL Electric Utilities. "We made arrangements for additional staffing and supplies prior to the hurricane. Now, we're putting our plans into action and responding to customers' needs. Due to the extent of damage that Irene has left, a considerable effort will be needed over a period of days to restore service to everyone."

PPL Electric Utilities urges customers to report any outages by calling 1-800-DIAL-PPL (1-800-342-5775). Do not assume the company is aware of the problem or that neighbors reported the outage. The utility relies on customers' outage reports to help assess the extent of damage and most effectively deploy crews.
Call volume is extremely heavy due to the number of storm interruptions. Customers are asked to call back if they cannot get through. Outages can also be reported online at www.pplelectric.com/outage.

Customers who are without power and live in more rural or remote areas are likely to be without power the longest and may wish to take steps based on their personal situation.
Everyone is also urged to stay safe. Avoid downed power lines and always assume they are energized. Stay away from electrical equipment that is partially submerged in water, such as in a flooded basement.